Terms and Conditions
Acceptance of the Terms
By using our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions ("Terms"). If you do not accept these Terms, please do not use our platform. We reserve the right to modify or update these Terms at any time without prior notice.
Eligibility Requirements
You must be at least 18 years old (or the age of majority in your jurisdiction) and physically located within a country where online gaming is permitted by law to register for an account with us.
Geographic Restrictions
We do not permit access to our platform from countries or territories where online gambling is prohibited. If we have reason to believe that you are accessing our site from such a location, we reserve the right to suspend or close your account.
Account Registration Rules
To create an account, you must provide accurate and complete information about yourself. You may only register one account per user, and sharing or using someone else's login credentials is not permitted. You agree to maintain accurate and up-to-date account information.
Identity Verification and KYC
We reserve the right to request additional documentation from you for verification purposes before allowing access to certain features of our platform or when processing withdrawals. You must provide truthful and authentic documents upon request.
Account Accuracy Obligations
You are responsible for ensuring that your account is secure and free from unauthorized use. If we suspect fraud, tampering with an account, or other security breaches, we may suspend or close the account in question.
Account Security Responsibilities
We encourage you to keep your login credentials confidential and not to share them with anyone else. We are not responsible for any losses incurred due to your failure to maintain proper password protection.
Login Credentials and Password Protection
You must create strong passwords that meet our minimum requirements, which will be notified on the registration page or through email notifications. You agree to keep all login credentials confidential and secure at all times.
Restricted Behaviour and Prohibited Activities
We reserve the right to suspend or close your account if we detect any of the following prohibited activities:
Multi-Accounting and Fraud Prevention
If we suspect that you are operating multiple accounts simultaneously, we reserve the right to suspend or close all related accounts.
Bonus and Promotion Rules
To be eligible for bonuses or promotions, you must meet specific criteria (e.g., making a minimum deposit within 14 days). You agree not to exploit any promotional terms or abuse our bonus system. Each user is only entitled to one bonus account per promotion type.
Wagering and Gameplay Conditions
All bets placed through our platform will be subject to our standard wagering requirements, which are detailed on the specific games' pages or under "Game Rules." Meeting these minimum requirements may affect your eligibility for promotional rewards.
Bonus Abuse Prevention
We reserve the right to investigate, prevent, and revoke bonuses awarded if we suspect any bonus abuse. You agree not to attempt to circumvent our anti-bonus abuse measures by creating new accounts.
Deposits and Withdrawals
To ensure compliance with applicable laws, regulations, or third-party payment processors' terms, specific deposit methods may be restricted for players residing in certain countries. Please note that your account must be verified before making a withdrawal to ensure the integrity of all transactions performed through our platform.
Verification Before Withdrawals
Before processing withdrawals, we reserve the right to request additional documentation and information from you to verify the source and ownership of funds being withdrawn. Your cooperation is required during this process for smooth transactions and preventing potential delays in payouts.
Processing and Review Procedures
We have an internal review procedure to address any complaints or concerns about deposits, withdrawals, bonuses, gameplay fairness, account access restrictions, and responsible gaming measures taken on behalf of users.
Responsible Gaming Expectations
You must use our platform responsibly. We will provide you with tools and resources that can help control play (e.g., reality checks, deposit limits, self-exclusion) to prevent excessive spending or potential addiction issues associated with online gambling.
Self-Exclusion and Account Restrictions
We encourage responsible gaming practices by allowing players to voluntarily restrict their access to our platform through the "Reality Check" tool, which provides a means for controlling gameplay in real-time. We also maintain an internal mechanism called “Self-Exclusion," where you may request closure of your account for at least 6 months to comply with UK regulatory guidelines (section 72 and Annex C).
